Refund policy

Refund policy

Our policy is valid for a period of 7 calendar days from the date of the purchase. If you are not satisfied with the product for any reason you can ask for a refund. If the period of 7 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

  • Customer’s account must be in good standing
  • Product must not be downloaded

If the conditions listed above are not met, we reserve the right not to issue a refund.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form, send an email to contact@ottosen.com or write a letter to Steen Ottosen ApS, Lille Graabrodrestrede 1, 5000, Odense, Denmark

This document was last updated on February 13, 2021

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